Policies

Our Office is in our home at the front of the property.

Office Hours: 9AM to 9PM, Mountain Time

Check-In: 1PM or Later. Providing your arrival time is very important to ensure that your cabin is ready when you arrive. Early check-in at no additional charge may be possible if the cabin is ready before 1PM. Arrangements must be made with the office for early check-in or for late arrival after our office closes.

Check-Out: 11AM or Earlier. It may be possible to arrange a brief extension of check-out time at no additional charge by contacting the office. If your cabin is not reserved for the night of your scheduled departure date, check-out may be extended for departure up to 5PM by paying a $35 fee. You must make arrangements with the office prior to 11AM on your scheduled departure date. Check-out after 5PM will require payment for an additional night including tax.

Cabin Selection: Reservations may be made online, by phone or by email. We do all we can to guarantee the cabin of your choice. However, should a last minute problem make that impossible, we reserve the right to provide a similar or larger cabin at no change in rate.

Payment: Required in full upon booking for single night stays, if available. A 50% deposit is required for all other reservations. Deposits for advance reservations may be made by credit/debit card. Deposits for advance reservations may be made by check or money order if time allows. Balance is payable in full upon arrival by credit/debit card, personal check or cash. There is a $25 service fee for returned checks.

Credit/Debit Cards Accepted: Visa, MasterCard, Discover, American Express

Confirmation: All reservations will receive confirmation upon receipt of deposit. Changes to confirmed reservations prior to or upon arrival may result in additional charges.

Minimum Stays & Cancellation Privileges:
All Year - 2 night minimum, 14 day cancellation
Multiple Cabins (3+) - 2 night minimum, 30 day cancellation
January MLK - 3 night minimum
February Presidents Day - 3 night minimum
March Spring Breaks - 3 night minimum, 30 day cancellation
May Aspen Cash Motorcycle Rally - 3 night minimum
May Memorial Day - 3 night minimum, 30 day cancellation
July 4th - 4 night minimum, 30 day cancellation
September Labor Day - 4 night minimum, 30 day cancellation
September Golden Aspen Motorcycle Rally - 3 night minimum
October Cowboy Symposium - 3 night minimum
November Thanksgiving - 4 night minimum, 30 day cancellation
Winter Holidays (any stay that includes Dec. 24 thru Jan. 1) - 5 night minimum, 30 day cancellation and non-refundable after December 1.
Winter Holidays (week before Dec. 24 and week after Jan. 1) - 3 night minimum, 30 day cancellation and non-refundable after December 1.

Refunds: Deposit is fully refundable if reservation is cancelled prior to the stated deadline. If cancelled on or after the stated deadline and prior to arrival date, you will pay for one night including tax. Any additional deposit amount will be refunded. Regardless of circumstances, there will be NO refund if reservation is cancelled on or after arrival date, or for no show, or for early departure. Special Note: Deposits for Winter Holiday reservations are non-refundable if cancelled on or after December 1.

Rebooks: Late cancellations may qualify for a one-time rebook privilege within a 30-day period to which the deposit on hand will be applied. (Winter Holidays excluded.) Rebooks are dependent upon availability and must be arranged with the office. Rebooks must be for the same size or larger cabin, for the same number of nights or longer, and will be charged at the same rate as the original reservation or the prevailing rate on the new dates, whichever is greater. Minimum stay requirements may apply. No-shows do not qualify for this privilege.

Pets: Well behaved pets are allowed with prior approval and a $15 non-refundable fee per pet per visit. Pets must be leashed when out on the property, are not allowed on the furniture or beds, and may not be left alone in or at the cabin unless in their own travel kennel. Owners are to clean up after their pets on the grounds. Non-observance of these rules will result in an additional charge of up to $100. You will be charged for the cost of repair for any damage caused by your pet.

Wi-Fi Internet Access: Free and available 24 hours.

Recreation Area Hours: 9AM to 9PM, including playground, ping pong, hot tub, and barbeque areas.

Quiet Time: For the comfort of all, the Ruidoso Noise Ordinance requires Quiet Time from 10PM to 8AM. Please respect your neighbors.

Driving Safety: 4-wheel drive vehicles and/or tire chains are frequently needed in the winter.

Fire Safety: From time to time there may be bans on the use of charcoal and/or propane barbeques. Outdoor campfires, burning wood in barbeques, and fireworks are never allowed and subject to a fine.

Smoking Safety: All cabins are non-smoking. Guests are required to smoke outside and dispose of all smoking materials safely. Non-observance of this requirement will result in an additional charge of up to $100.

Disclaimer: This property is privately owned. Management reserves the right to refuse service to anyone and is not responsible for accidents, illness, or injury to guests or for loss of valuables of any kind.

Reminder: Your cabin is your home while you are here. We encourage our guests to enjoy the cabins, the grounds, the outdoor facilities, and the wildlife and to treat them with respect. We do not enter your cabin during your visit unless you report a problem. We do not provide daily maid service. Towels and other items we supply may be replenished at the office. You must leave the cabin in acceptable condition. We reserve the right to charge up to $100 if extra cleaning is required. You will be charged for the cost of repair for damage caused by any member of your party.

A Final Note: Remind children that beds are for sleeping, not for jumping. Thank you.